Privacy Policy

Lawn.com ("we," "us," or "our") is committed to protecting the privacy and security of the personal information we collect from visitors to our website (www.lawn.com), customers, service crew applicants, and other individuals who interact with our business. This Privacy Policy describes the types of information we collect, how we use it, and the steps we take to protect it.

1. Information We Collect

We may collect the following types of personal information when you interact with our website, submit a form, or communicate with us:

• Contact Information: Name, email address, phone number(s), and company or organization name.
• Service Information: Desired service area, property details, portfolio information, and service requirements.
• Communication Records: Messages, inquiries, and correspondence submitted through our website forms or via phone.
• Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
• Crew Applicant Information: Name or company name, email address, phone number(s), desired service area, and consent records for individuals or entities applying to work with Lawn.com.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to inquiries and communicate with you about our services.
• To evaluate and process service crew applications.
• To provide, maintain, and improve our lawn and landscape maintenance services.
• To manage customer accounts and service agreements.
• To send service-related communications, updates, and notifications.
• To comply with legal obligations and enforce our terms of service.
• To analyze website usage and improve our online experience.

3. SMS/Phone Contact Consent

When you provide your phone number through any form on our website and provide your consent (where applicable), you agree to receive telephone calls and/or SMS text messages from Lawn.com or its authorized representatives at the phone number(s) you have provided. This may include calls made using an automatic telephone dialing system or prerecorded voice messages, for the purpose of discussing your inquiry, service needs, or crew application.

Your consent to receive such communications is not a condition of any purchase, service agreement, or business relationship with Lawn.com. You may revoke your consent at any time by:

• Calling us at (888) 683-0995
• Replying STOP to any text message you receive from us
• Sending a written request to the contact information provided below

Message and data rates may apply. Message frequency varies based on your interactions with us.

4. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Delivery: With Lawn.com service crews and regional teams as necessary to fulfill service obligations in your area.
• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case your information may be transferred as part of the transaction.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure transmission of data via SSL/TLS encryption.
• Access controls limiting who within our organization can access personal information.
• Regular review of our data collection, storage, and processing practices.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to opt out of certain communications.

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to contact us regarding your personal information, please reach out to us:

• Phone: (888) 683-0995
• Website: www.lawn.com/contact