Notice: This policy is subject to update as formal legal language is finalized. Please check back for the most current version. This policy was last updated on March 10, 2026.
This Information Use Policy describes how Lawn.com ("we," "us," or "our") collects, uses, and manages the information you provide to us through our website, forms, and other communication channels. This policy supplements our Privacy Policy and provides additional detail on how your contact information is used in our business operations.
1. Data Collection Purpose
Lawn.com collects personal and business information for the following purposes:
- Sales Inquiries: To respond to requests from property managers, HOAs, community associations, REITs, and institutional property owners regarding our lawn and landscape maintenance services.
- Crew Applications: To evaluate and communicate with individuals and entities interested in providing services as Lawn.com service crews.
- Customer Service: To manage ongoing customer relationships, service delivery, and account communications.
- Business Operations: To support internal operations including service scheduling, quality assurance, and performance monitoring.
2. Use of Contact Information
When you provide your contact information through our website or other channels, we may use it to:
- Respond to your inquiry or application within a reasonable timeframe.
- Provide information about our services relevant to your stated needs.
- Coordinate service delivery and scheduling for active customers.
- Send service-related updates, notifications, and communications.
- Follow up on crew applications and onboarding processes.
We will not use your contact information for purposes unrelated to the reason you provided it without obtaining your additional consent.
3. SMS/Phone Communication Consent
Lawn.com may communicate with you via telephone calls and SMS text messages when you have provided your phone number and, where applicable, your express consent to such communications.
How Consent Is Obtained
- Crew Intake Form: By checking the consent checkbox and submitting the Work With Us form, you expressly consent to receive calls and SMS messages from Lawn.com regarding your application.
- Sales Inquiry Form: By submitting the Get in Touch form with your phone number, you consent to receiving follow-up communications via the contact methods you provided.
- Direct Communication: By calling our phone number or initiating contact with us, you consent to return communications via the same channel.
Types of Communications
- Follow-up calls and messages regarding your inquiry or application.
- Service scheduling confirmations and updates.
- Account-related notifications and alerts.
- Operational communications necessary for service delivery.
Communication Frequency
Message frequency varies based on the nature of your interaction with Lawn.com. Sales inquiries typically receive initial follow-up within one business day. Ongoing service communications are sent as needed based on your service schedule and account activity.
4. Opt-Out Instructions
You have the right to opt out of communications from Lawn.com at any time. To opt out:
- SMS Messages: Reply STOP to any text message you receive from Lawn.com. You will receive a confirmation message and no further texts will be sent.
- Phone Calls: Request removal from our call list during any phone conversation, or call us at (888) 683-0995 to make your request.
- Email Communications: Use the unsubscribe link included in any email communication, or contact us directly to request removal.
- Written Request: Contact us through our Get in Touch page to submit a written opt-out request.
Please note that opting out of marketing or promotional communications will not affect transactional or service-related communications necessary for the fulfillment of an active service agreement.
5. Data Retention
Lawn.com retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Sales Inquiries: Information from sales inquiries is retained for a reasonable period to allow for follow-up and future engagement. If no business relationship is established, inquiry data is retained for up to 24 months and then archived or deleted.
- Crew Applications: Application data is retained for the duration of any active service relationship. If no relationship is established, application data is retained for up to 12 months.
- Customer Records: Active customer records are retained for the duration of the service relationship and for a reasonable period thereafter as required for legal, accounting, or operational purposes.
- Consent Records: Records of consent for SMS/phone communications are retained for as long as the consent is active, plus a reasonable period for compliance documentation.
You may request deletion of your personal information at any time by contacting us. Certain information may be retained as required by law or for legitimate business purposes.
6. Information Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. Our security practices include access controls, encryption of data in transit, and regular review of our information handling procedures. For more detail on our security practices, please refer to our Privacy Policy.
7. Updates to This Policy
Lawn.com reserves the right to update this Information Use Policy at any time. Material changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have questions about this Information Use Policy, wish to opt out of communications, or need to make a request regarding your personal information, please contact us:
